Privacy Policy

Last Updated: August 18, 2025

MomentX Co., Ltd., a company registered in Taiwan ("the Company," "we," "us"), respects and is committed to protecting your privacy. This Privacy Policy ("the Policy") explains how we collect, use, disclose, and protect the personal information you provide when using MomentX AI ("the Service").

The Company is the primary Data Controller for your personal information. For payment-related information, MomentX AI Holding Limited, a corporation registered in Delaware, USA, acts as our payment processing partner and will be the Data Processor for that specific information.

1. Information We Collect

We may collect the following types of information:

  • Information You Provide Directly:
    • Account Information: When you register, we collect your name, email address, password, etc.
    • Payment Information: When you subscribe to a paid service, MomentX AI Holding Limited and its designated third-party payment service providers (located in the US) will collect the information necessary to process payments (such as credit card number, billing address). We (MomentX Co., Ltd.) do not directly store your full payment card information.
    • User Content: We collect the text, data, images, and other content you input or upload to use the AI features of the Service.
    • Communication Information: When you contact us (e.g., for customer support), we store your communication records.
  • Information We Collect Automatically:
    • Usage Logs and Device Information: When you use the Service, we automatically record technical information, including your IP address, browser type, operating system, device information, access times, and usage behavior data.
    • Cookies and Similar Technologies: We use cookies to maintain your login session, remember your preferences, and analyze the usage of the Service.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide and Maintain the Service: Including processing your registration, verifying your identity, processing payments, and providing core AI functionalities.
  • To Improve and Develop the Service: We may use anonymized, aggregated User Content and usage data to train and improve our AI models and the overall quality of our service. We will never use your personally identifiable content for this purpose without your explicit consent.
  • To Communicate with You: To respond to your inquiries and send service-related notifications (such as billing and policy updates).
  • For Marketing Communications: With your consent, we may send you product updates or marketing information. You can opt out at any time.
  • For Security and Compliance: To protect the security of the Service and its users, prevent fraud, and comply with legal obligations.

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We only share your information in the following circumstances:

  • Third-Party Service Providers: We share information with third-party partners to help us operate our business, such as:
    • Payment Processing Partner (located in the US): We partner with MomentX AI Holding Limited to process your payments, which in turn uses its third-party payment processors to complete the transactions.
    • Cloud Hosting Providers (may be located globally): To store our data and host our services.
    • Analytics Providers: To help us understand how the Service is used.
    We require these service providers to adhere to strict data protection obligations.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or request from a government agency.
  • Business Transfers: If the Company is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information with third parties with your explicit consent.

4. Cross-Border Data Transfer

Our operational headquarters are in Taiwan, but our partners, especially our payment processing partner MomentX AI Holding Limited and other cloud service providers, are located in the United States or other countries. Therefore, your personal information (particularly payment information) will be transferred to and processed in regions outside of your country (including Taiwan and the United States). The data protection laws in these regions may differ from those in your location.

When we conduct cross-border data transfers, we take appropriate protective measures (e.g., signing Standard Contractual Clauses) to ensure your information is protected in a manner consistent with this Policy.

5. Your Data Rights

Depending on your region (e.g., under the EU GDPR), you may have the following rights:

  • Right of Access: The right to access the personal information we hold about you.
  • Right to Rectification: The right to request that we correct inaccurate personal information.
  • Right to Erasure (Right to be Forgotten): The right to request that we delete your personal information under certain conditions.
  • Right to Restrict Processing: The right to request that we restrict the processing of your personal information under certain conditions.
  • Right to Data Portability: The right to receive your personal information in a structured, commonly used format.
  • Right to Object: The right to object to our processing of your personal information.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

6. Data Security

We implement industry-standard technical and organizational security measures (such as Transport Layer Security (TLS) encryption and access controls) to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by law. Upon termination of your account, we will delete or anonymize your information according to our internal policies.

8. Children's Privacy

The Service is not intended for children under the age of 13 (or a higher age as required by local law). We do not knowingly collect personal information from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the new version on our website and notify you before any significant changes take effect.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

service@momentx.ai